100% Satisfaction Guaranteed

All our products are backed by our 30-day satisfaction guarantee with proof of purchase from an authorized seller. If for any reason you are unsatisfied with our product, please return to the place of purchase.

Satisfaction Guarantee when sold by authorized seller only. Valid for 30 days from purchase date, proof of purchase required. Return to the original place of purchase to exchange, receive credit, or receive a refund.

One-Year Limited Carrier Warranty

We stand behind our carriers and their quality, that is why all Sherpa Pet Carriers come with a limited 1-year warranty.

Sherpa® warrants that this product will be free from defects in material and workmanship for 1 year.
Warranty is valid from 30 days after the date of initial retail purchase and is non-transferable. If a defect is found within 30 days, please return it to the place of purchase.
Retailer receipt or gift receipt is required when submitting warranty claims, otherwise, the warranty is void.
Sherpa® will send replacement parts or a new carrier of equal or greater value as appropriate and available.

Warranty does NOT cover:

Normal wear and tear
Pet damage (e.g. damage due to pet chewing or scratching, etc.)
Damage due to misuse of the product
Damage due to use contrary to the operating instructions

** One-Year Limited Warranty is internationally and nationally valid
** Warranty claims will be accepted after 30 days and up

One-Year Limited Carrier Warranty Claim Form

Your Info:

**Please note that the SHERPA warranty covers manufacturing defects only. Pet damage of any kind is NOT covered under warranty.

**A copy of the original sales receipt is required to submit a SHERPA warranty claim.

Please complete the below form to initiate your SHERPA Warranty Claim. You should receive a response within 5-7 business days. Please contact customer@worldwise.com if you have questions or concerns.

Name(Required)

First Last

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Email(Required)

Phone(Required)

Carrier Info

SHERPA UPC Number

(Can be found on sewn-in label on bottom of bag or on the box)

Lot / Factory Code

(6 digits followed by 1 or 2 letters; beneath the UPC code on the white sewn-in label, found on the bottom outer seam of the carrier)

SHERPA Style/Model(Required)

Brief Description of Defect(Required)

Date Purchased(Required)

Place of Purchase(Required)

Price of Purchase(Required)

Upload a Copy of Your Receipt(Required)

Max. file size: 50 MB.

Upload a Photo of the Defect of Your Carrier(Required)

Max. file size: 50 MB.