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Who we are

Sherpa is a proud member of the Worldwise family of award-winning pet brands. Our website address is: Worldwise, Inc. is committed to delivering the best experience for our customers. As such, we take our responsibilities maintaining your personal information very seriously. This Privacy Policy applies to your use of the Worldwise, Inc. website, located at (the “Site”) and explains how Worldwise, Inc. “”Worldwise, Inc. ,” “we,” “us,” or “our”) will collect, process, and use your personal information. By visiting and/or using the Site, you agree to the terms and conditions of this Privacy Policy and consent to our collection, processing, and use of information, including our use of cookies and similar technologies, as described below. If you do not agree with the data practices described in this Privacy Policy, please do not use the Site.

What information do we collect about you?

We may collect and store any information you enter on the Site or give us in any other way, including when registering for an account, placing an order for products or services, during purchasing and/or billing, signing up to receive Worldwise, Inc. e-mails, voluntarily completing customer surveys, providing feedback, and participating in contests. The information collected will vary but typically includes personal information, such as: first and last name, e-mail address, password, mailing address, and telephone number. If during your use of the Site you purchase goods, we may also collect your credit or debit card information.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Automatically Collected Information

Even if you do not explicitly provide us with information, we may collect certain information when you interact with the Site. For example, our servers may keep an activity log that tracks all visitors to the Site. The information in the activity log may be anonymous and therefore may not identify you individually, however such information, in conjunction with other information that we hold, may also be capable of identifying you and so may be personal information. This information may include: your IP address; time and date of access; web page(s) visited; the content, features, and activities that you access on the Site; software crash reports, type of browser used; type of device used (e.g., personal computer or mobile device); session identification number; and access times.

We may collect this information passively using technologies such as standard server-logs, cookies (see below), and clear GIFs (also known as Web beacons). We use passively-collected information to administer, operate, and improve the Site.

How will we use the information about you?

We may use the information you provide us to process and fulfill your order, notify you of your order status, respond to your inquiry, communicate with you when necessary to provide customer service and/or follow-up information related to a purchase or shipping information, and to manage your account. We may also use information you provide us to help us improve, operate, and enhance your experience on the Site; notify you about important functionality changes to the Site; for administrative purposes; to prevent or detect abuses of our Terms & Conditions; to enable third-parties to carry out technical or other functions on our behalf; and for any other purpose that we may disclose to you at the point at which we request your personal information. By giving us information, you expressly consent to our collection, use, and disclosure of the information as described in this Privacy Policy.

We may also use information you provide us to email you about products, services, and opportunities we think may be of interest to you (see Marketing section, below). We may work with carefully selected third parties that are responsible for delivering certain functions on our behalf. These include companies that run our website, process payments, deliver emails, fulfill orders, and deliver packages. When we share personal information with these providers, they are authorized to use personal information only as needed to perform their functions on our behalf, are required to keep the personal information safe., and are not permitted to keep the personal information for any longer than needed in order to perform their responsibilities.


If you have consented to receive marketing emails, we may use your contact information to send you information about products, services and opportunities which might interest you. If you do not consent to the use of your contact information for marketing, it will not be used for those purposes.

You have the right at any time to stop us from contacting you for marketing purposes by clicking the unsubscribe link at the bottom of any e-mail or by sending us an e-mail at the address listed below.

We will not share your personal information with any third-party for their own marketing purposes, without your consent.

Access to your information and correction

California law permits our customers who are California residents to request certain information regarding our disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please complete this form <link to Contact page> or contact us at the e-mail address provided below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Like many websites, we may use cookies to enhance your shopping and browsing experience. A cookie is a very small piece of information that is stored on your computer or equipment that a website uses to save and collect basic information. Cookies are essential to the operation of our website to allow basic functionality, like creating an account, assisting with purchasing, customizing certain content just for you, and to make your browsing experience more efficient and faster. We may also use cookies to monitor traffic, improve the Site. The text in a cookie, by itself, only tells us that you have visited the Site before. It does not store any personal information such as your name, e-mail address, street address, or phone number.

You can change your privacy preferences regarding the use of cookies and similar technologies by customizing your browser settings. You may set your browser to accept all cookies, block certain cookies, require you consent before a cookie is placed in your browser, or block all cookies to match your comfort level with regard to the use of cookies. Blocking all cookies will affect your online experience and may limit your access to certain features on the Site, including certain personalized content.

“Do Not Track” Requests

The Site does not respond to “do not track” requests.

Children’s privacy

The Site is not directed to children under the age of thirteen and we request that all visitors to the Site under the age of thirteen do not provide any personally identifiable information through or on the Site. We do not knowingly collect information from children under the age of thirteen without parental consent.


When you place orders or access your account information, including anywhere on the Site where we request credit card information, we offer the use of a secure server. Personal information collected on the Site is stored in secure operating environments. Secure Sockets Layer (SSL) software encrypts all information you input before it is sent to us. While we try our best to safeguard your information once we receive it, no transmission of data over the Internet or any public network can be guaranteed to be completely secure. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and will update this web page with any changes. Any changes to this Privacy Policy will become effective when posted to the Site. Your use of the Site following these changes constitutes acceptance of any amendments to and the most recent version of the Privacy Policy. This privacy policy was last updated on January 25, 2022.

How to contact us

  • By email at
  • Through our Contact Form