Frequently Asked Questions
Please weigh and measure your pet carefully. The pet’s length should be measured from the nape of the neck to the base of the tail. The pet’s height should be measured when it is standing, from the floor to the shoulder. The carriers are intended for pets to lie down comfortably but they should have enough room to stand up and turn around while inside.
All Sherpa Carriers have a seatbelt/luggage strap on the outside of the bag to help keep your pet safe.
How to secure your sherpa carrier to a car seat:
1) Place carrier on the seat with the strap facing the car seat.
2) Take the seatbelt, either a lap belt or the shoulder belt, pull it down through the luggage strap.
3) Click the seatbelt into place.
4) Tighten the seatbelt to secure it.
WARNING: This product is not crash tested and is not intended to secure your pet in the event of a collision or a sudden stop.
1. Remove the faux lambskin liner from the stability board
2. Detach the stability board from the carrier by pulling up the Velcro tabs on either end
3. Secure the faux lambskin liner back onto the stability board and move to the top of the carrier so the liner and board are beneath the U-shaped opening
4. Fold either end of the carrier down and underneath the liner and board
5. When applicable, wrap shoulder strap around the bottom of the carrier and tighten to secure the ends in place
6. Store in a clean, dry place for future use
Please check with the airline directly. Some airlines will allow carriers that are slightly larger than the dimensions they specify if the carrier is soft-sided and pushes down. All airline-approved Sherpa carriers are made with a special spring wire frame in the rear of the bag which allows the end to be pushed down several inches to conform to the under-seat dimensions without restricting the pet’s headroom or compromising the structural integrity of the bag.
All airline-approved Sherpa carriers are soft-sided and made with a special spring wire frame in the rear of the bag. The spring wire frame allows the back end to be pushed down several inches to slide beneath the airline seat without restricting the pet’s head room.
No. Each airline has its own specific in-cabin carrier sizing requirements. If the style / size carrier you have is not included in a particular airline’s GOB page, it is not Guaranteed On Board that particular airline because its dimensions exceed what the airline specifies as being allowed on board.
All airlines have the same general requirements for pet carriers, with the exception of sizing. Airline Approved means that a carrier:
• Provides adequate ventilation
• Is leak-proof
• Safely encloses the pet
Sherpa carriers are available at many fine retailers, such as Petco, PetSmart, Pet Supplies Plus, or online at Amazon or Chewy.com. Please note, if you are looking for a specific item at a physical retail location, please call ahead to ensure the store has that item in stock.
Guaranteed On-Board (GOB) is the only program that guarantees a Sherpa carrier meets an airline’s specific rules and regulations and will be allowed on board. All small and medium Sherpa carriers are included in the GOB program. However, the medium size carrier is not Guaranteed On-Board on ALL of the airlines included in the program. Please visit www.flygob.com for additional information.
In order to return or exchange your carrier, please contact the vendor that it was purchased from. We do not sell directly to consumers so we are unable to process individual returns and exchanges. If you purchased the carrier online there should have been a packing slip included in the shipment that shows the website where the carrier was purchased.
Just because a particular airline is not included in the Guaranteed On-Board program it does not mean your carrier will not be allowed on board, you will just need to confirm directly with the airline that they will allow it. Please note, our carriers are soft-sided and made with a special spring wire frame that allows the back end to be pushed down several inches to slide beneath the airline seat without restricting the pet’s head room.
Please contact us at firstname.lastname@example.org for replacement parts such as wheels, stability boards and straps.
Carrier – soak in hot, soapy water; air dry
Faux Lambskin Liner – machine wash in the cold, gentle cycle; air dry
Stability Board – spot clean only