Guaranteed On-Board Program

As avid pet lovers and enthusiasts, we want to ensure that you can safely and comfortably bring your pet along for the adventure. To help make pet air travel safe and effortless, we created the Guaranteed On-Board™ (GOB) program. We have incorporated several major airlines’ rules and regulations into a step-by-step process that ensures your pet in their GOB carrier is guaranteed onboard participating airlines’ flights.

After taking all the necessary steps, should your pet be denied boarding due to your carrier size, we will refund the cost of your domestic flight and your pet’s airline travel fee.

View Video

Participating Airlines:

Details

Fill out the form below and submit it to receive an email with a GOB confirmation PDF document, pet travel tips, and recommended pet travel documents to bring with you when you check-in. Safe travels!

The guarantee is void if boarding is denied due to, but not limited to the following reasons:

Any issues other than those related to the SIZE of the GOB carrier
Not filling out the GOB form accurately or honestly
Not printing out & presenting the emailed GOB PDF(s) at check-in
Failing to fill out the GOB form per flight
Your pet being deemed as a threat to the safety of you, itself, or others
Failing to arrive at the gate on time
The carrier being damaged or in poor repair/condition
Your pet’s safety or health being in question due to non-related carrier issues
Being over the limit for carry-on baggage
The flight being canceled
Voluntarily deciding to not take the flight

To submit a claim for the program, you must have the Guaranteed On-Board™ form filled out accurately and signed by the gate agent with their employee ID stating why the carrier was not allowed on the flight.

The form will need to be sent to the Worldwise, Inc. offices for verification and review. Send a copy of the completed form to: customer@worldwise.com. Claims will take up to 4 weeks for a refund.

PLEASE NOTE: The Guaranteed On-Board program is limited to domestic flights within the USA and Canada only. Please note that each airline has its own in-cabin carrier sizing requirements, so not all sizes of carriers included in the program are guaranteed on all airlines and their respective flights.

Guaranteed On-Board Form:

Please use the form below to submit Guarantee On-Board forms.

"*" indicates required fields

1Personal Information

2Pet Information

3Carrier Information

4Trip Details

5Terms & Conditions

*You must fill in all fields.
*You must fill out one form for each flight of your trip.
*If you have multiple flights from one destination to another, each flight will need a GOB form.

Airline*

Welcome to Guaranteed on Board® with American Airlines™

Worldwise has partnered with American Airlines™ to ensure that you will not encounter any delays or complications when flying with your pet. Here’s how it works…

SMALL and MEDIUM Sherpa carriers are Guaranteed on Board® on American Airlines™ flights.
Fill out the form below with your flight information and details to ensure that you are compliant with American Airlines™ flight requirements before your travel day.
Print your Guaranteed on Board® Certificate and bring with you to the airport and present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will reimburse you for the cost of your flight, and your pet fee subject to the rules and conditions listed below (applicable for flight routes 1 and 2 below only).
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Additional information can be found here: American Airlines™ Pet Travel Information

Welcome to Guaranteed on Board® for Southwest Airlines™

Worldwise offers our program on Southwest flights to ensure that you will not encounter delays or complications when flying with your pet. Here’s how it works…

SMALL Sherpa carriers are Guaranteed on Board® on Southwest Airlines™ flights.
Fill out the form below with your flight information and details to ensure that you are compliant with Southwest’s flight requirements.
Print your Guaranteed on Board® Certificate and bring with you to the airport and present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will reimburse you for the cost of your flight. Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Additional information can be found here: Southwest Airlines™ Pet Travel Information

Welcome to Guaranteed on Board® with United Airlines™

Worldwise has partnered with United Airlines™ to ensure that you will not encounter any delays or complications when flying with your pet. Here’s how it works…

SMALL and MEDIUM Sherpa carriers are Guaranteed on Board® on United Airlines™ flights.
Fill out the form below with your flight information and details to ensure that you are compliant with United Airlines™ flight requirements before your travel day.
Print your Guaranteed on Board® Certificate and bring with you to the airport and present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will reimburse you for the cost of your flight and your pet fee, subject to the rules and conditions listed below.
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Additional information can be found here: United Airlines™ Pet Travel Information

Welcome to Guaranteed on Board® with Delta Airlines™

Worldwise has partnered with Delta to ensure that you will not encounter any delays or complications when flying with your pet. Here’s how it works…

SMALL and MEDIUM Sherpa carriers are Guaranteed on Board® on Delta Airlines™ flights. Fill out the form below with your flight information and details to ensure that you are compliant with Delta flight requirements.
Print your Guaranteed on Board® Certificate and bring with you and any other required documents to the airport and present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will reimburse you for the cost of your ticket and your pet fee as long as you have complied with the terms of the program.
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Additional information can be found here: Delta Airlines™ Pet Travel Information

Pets are accepted on a first-come, first-serve basis. Call Delta in advance at 800-221-1212 to arrange to bring your pet on board.

Due to recent changes in Delta’s fleet, not all SHERPA® carriers will fit under all new Delta plane seats. Please click HERE to obtain a list of new Delta plane seat dimensions and recommended carrier sizing. By filling out this Guaranteed On Board® Form, you are confirming that you have verified that your carrier will fit under the plane seat as indicated on the list of dimensions provided.

Please call Delta Air Lines at (800) 455-2720 to verify sizing if you have further questions.

Welcome to Guaranteed on Board® with Alaska Airlines™

Worldwise has partnered with Alaska Airlines™ to ensure that you will not encounter any delays or complications when flying with your pet. Here’s how it works…

SMALL Sherpa carriers are Guaranteed on Board® on Alaska Airlines™ flights.
Fill out the form below with your flight information and details to ensure that you are compliant with Alaska Airlines flight requirements.
Print your Guaranteed on Board® Certificate and bring with you to the airport to present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will refund the cost of your flight.
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Additional information can be found here: Alaska Airlines™ Pet Travel Information

Welcome to Guaranteed on Board® with Frontier Airlines™

Worldwise has partnered with Frontier Airlines to ensure that you will not encounter any delays or complications when flying with your pet. Here’s how it works…

SMALL Sherpa carriers are Guaranteed on Board® on Frontier flights.
Fill out the form below with your flight information and details to ensure that you are compliant with Frontier flight requirements.
Print your Guaranteed on Board® Certificate and bring with you to the airport and present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will reimburse you for the cost of your flight.
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Additional information can be found here: Frontier Pet Travel Information

Welcome to Guaranteed on Board® with Air Canada™

Worldwise has partnered with Air Canada™ to ensure that you will not encounter any delays or complications when flying with your pet. Here’s how it works…

SMALL and MEDIUM size Sherpa carriers are guaranteed on MOST Air Canada flights. Restrictions apply, please find additional info below.**
Fill out the form below with your flight information and details to ensure that you are compliant with Air Canada™ flight requirements before your travel day.
Print your Guaranteed on Board® Certificate and bring with you to the airport and present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will reimburse you for the cost of your flight, and your pet fee subject to the rules and conditions listed below
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.

Updated Air Canada 2021:

**Please note, the small and medium size carriers are NOT guaranteed on the aircraft below. Please contact the airline directly to ensure your carrier will be allowed on board. Many airlines will allow a carrier that slightly exceeds their published dimensions if it is soft-sided and can be pushed down, like a Sherpa carrier, but you will need to confirm directly with the airline that they will allow it. All airline approved Sherpa carriers are soft-sided and feature a patented spring wire frame in the rear of the bag which gives it a couple of inches of give in the height.

On Boeing 789 aircraft, the pet carrier cannot exceed these dimensions: Height: 20 cm (8 in) in height, Width: 40 cm (16 in) Length: 43 cm (17 in)

On Boeing 788 aircraft, the pet carrier cannot exceed these dimensions: Height: 20 cm (8 in) in height, Width: 40 cm (16 in) Length: 43 cm (14.50 in)

On Boeing 777-300ER and 777-200LR aircraft, the pet carrier cannot exceed these dimensions : Height: 21 cm (8.25 in) in height, Width: 38 cm (15 in) Length: 43 cm (17 in)

Additional information can be found here: Air Canada Pet Travel Information

Welcome to Guaranteed on Board® with WestJet Airlines™

Worldwise has partnered with WestJet Airlines™ to ensure that you will not encounter delays or complications when flying with your pet. Here’s how it works…

SMALL Sherpa carriers are Guaranteed on Board® on WestJet Airlines™ flights.
Fill out the form below with your flight information and details to ensure that you are compliant with WestJet Airlines™ flight requirements before your travel day.
Print your Guaranteed on Board® Certificate and bring with you to the airport and present to the boarding agent.
If you are denied boarding due to the Sherpa carrier that you are using to transport your pet, Worldwise will reimburse you for the cost of your flight, and your pet fee subject to the rules and conditions listed below (applicable for flight routes 1 and 2 below only).
Guaranteed on Board® is only available on U.S. domestic flights, Canadian domestic flights, and flights between the U.S. and Canada.
Additional information can be found here: WestJet Airlines™ Pet Travel Information

Flight Number*

Date*

Flight From

Flight To

Passenger's Full Name*

Phone*

Email*

If you are traveling with more than one pet, they must be of the same species, must travel in the same carrier and weigh less than 20 pounds total (both pet(s) & carrier combined).

Pets must be at least eight weeks old and fully weaned before traveling.

There may be only one pet per kennel on United flights.

If you are traveling with more than one pet, they must be of the same species, must travel in the same carrier and weigh less than 20 pounds total (both pet(s) & carrier combined).

Customers must be 18 or older to travel with a pet in-cabin.

If you are traveling with more than one pet, they must be of the same species, must travel in the same carrier and weigh less than 20 pounds total (both pet(s) & carrier combined).

No more than one live dog or cat, 6 months of age or older, may be transported in the same kennel.

Up to two pets of the same species and similar size may travel in the same carrier provided no body parts protrude from the carriers and the animals are not in distress.

Only 1 travel carrier is allowed per traveler. But up to two (2) puppies or kittens, 8 to 10 weeks of age under the weight and size requirements may be transported in that one travel carrier.

Only one pet per carrier, per traveler.

The maximum weight allowed for your pet and carrier combined is 22 lbs.

Have you booked your pet with reservations?*

Yes

*You must have reservations to fly with your pet. Book pet reservations early. There are limits on the number of pets allowed to travel in the cabin. Please book pet reservations before filling out Guaranteed on Board forms.

Number of Pets*

Pet 1 Name*

Pet 1 Age*

(All pets must be a least 8 weeks old to travel.)

Pet 1 Height*

Pet 1 Weight*

(Please make sure your pet does not exceed the carrier weight limit)

Pet 2 Name*

Pet 2 Age*

(All pets must be a least 8 weeks old to travel.)

Pet 2 Height*

Pet 2 Weight*

(Please make sure your pet does not exceed the carrier weight limit)

Book your pet’s reservation early. There are limits to the number of pets allowed in the cabin.
American Airlines requires a pet transportation charge of $125.00
Charges are payable at the airport and the passenger must show the pet travel fee receipt at the departure gate.
Pets traveling on-board with passenger must check-in at the ticket counter. No curbside or self-service check-in is permitted. Allow extra time beyond the normal check-in guidelines, but no more than 4 hours prior to your flight time.

Book your pet’s reservation early. There are limits to the number of pets allowed in the cabin.
Southwest Airlines requires a pet transportation charge of $95.00 USD each way.
The pet fare must be paid at the ticket counter prior to going to the departure gate and is non-refundable.

Carrier Information & Restrictions

Kennel guidelines for carry-on pets

We assume no liability for the health or well-being of carry-on pets. These rules are enforced:

Pets must be able to stand and sit erect, turn around normally and lie down in a natural position in their kennel (without touching any side or the top of the container).
Non-collapsible kennels can’t exceed the underseat dimensions of any aircraft included in your journey. Please contact reservations to verify maximum dimensions.
Soft-sided collapsible kennels are recommended and can be slightly larger but still need to fit under the seat without having to excessively collapse the kennel. They must be secure, padded, made of water-repellant material and have nylon mesh ventilation on 2 or more sides.

Carry-on kennel dimensions:

Hard-sided kennel

Mainline flights on American: 19 x 13 x 9 inches / 48 x 33 x 22 centimeters (length + width + height)
Regional flights on American Eagle: 16 x 12 x 8 inches / 40 x 30 x 20 centimeters (length + width + height)

Reservations and ticket changes

Carrier Information & Restrictions

One carrier per ticketed passenger. The pet carrier will count as the customer’s carry-on bag.
Soft-sided and hard-sided carriers specifically designed as pet carriers are acceptable.
Carrier must be leak-proof and well-ventilated and must fit under the seat in front of passenger and be stowed in accordance with Federal Aviation Administration regulations.

Seat Dimensions (Some seats may be slightly smaller in width):

Window: 19″ L x 14″ W x 8.25″ H

Middle: 19″ L x 19″ W x 8.25″ H

Aisle: 19″ L x 14″ W x 8.25″ H

Carrier may contain two (2) dogs or cats of the same species, aged 8 weeks or older.
There will be no more than five (5) scheduled pet carriers per scheduled flight.
Pet must be completely in the carrier at all times while in the gate area, during boarding/deplaning, and throughout the duration of the flight. Failure to comply may result in denial of transportation of the pet onboard Southwest Airlines.
Pet must be able to stand up, move around, and lie down in the carrier with ease.
Pets must be harmless, inoffensive, odorless & require no attention during flight.
Customers traveling with a pet may not occupy an Exit Seat or a seat with no forward under-seat stowage
Carrier must fit completely beneath and stay under the seat for the duration of the flight and pet secured in the carrier at all times.
Pet may not be removed from the carrier at any time while onboard the aircraft.

Carrier Information & Restrictions

Your pet carrier will take the place of one carry-on item.
Passengers are required to make sure all health and pet travel documents are current and compliant with local, state, federal and international entry requirements and regulations.
Carriers can contain one pet per kennel (minimum 8 weeks old).
Carriers should allow your pet freedom of movement so it is able to stand, lie down and turn around freely.
A health certificate is required (in most cases heather certificates dated within 30 days of scheduled travel)
Carrier must fit completely beneath and stay under the seat for the duration of the flight and pet secured in the carrier at all times.
Pet may not be removed from the carrier at any time while onboard the aircraft.

Carrier Information & Restrictions

One carrier per passenger
Carrier may contain two (2) dogs or cats, but they must be the same species, 10 weeks to 6 months old with a combined weight of less than 20 lbs, including both the weight of the pet(s) and the weight of the carrier
Health certificate required within 10 days of travel for domestic destinations • Carrier must fit completely beneath and stay under the seat for the duration of the flight and pet secured in the carrier at all times.
Pet may not be removed from the carrier at any time while onboard the aircraft.

Carrier Information & Restrictions

A customer traveling with a pet may not occupy an emergency exit row seat
Health certificate is required within 10 days of travel for domestic destinations.
Carrier must fit completely beneath and stay under the seat for the duration of the flight and pet secured in the carrier at all times.
Pet may not be removed from the carrier at any time while onboard the aircraft.

Carrier Information & Restrictions

Carrier must fit completely beneath and stay under the seat for the duration of the flight and pet secured in the carrier at all times.
Pet may not be removed from the carrier at any time while onboard the aircraft.

Carrier Information & Restrictions

Carrier must fit completely beneath and stay under the seat for the duration of the flight and pet secured in the carrier at all times.
Pet may not be removed from the carrier at any time while onboard the aircraft.

Updated Air Canada 2021:
**Please note, the small and medium size carriers are NOT guaranteed on the aircraft below. Please contact the airline directly to ensure your carrier will be allowed on board. Many airlines will allow a carrier that slightly exceeds their published dimensions if it is soft-sided and can be pushed down, like a Sherpa carrier, but you will need to confirm directly with the airline that they will allow it. All airline approved Sherpa carriers are soft-sided and feature a patented spring wire frame in the rear of the bag which gives it a couple of inches of give in the height.

On Boeing 789 aircraft, the pet carrier cannot exceed these dimensions: Height: 20 cm (8 in) in height, Width: 40 cm (16 in) Length: 43 cm (17 in)

On Boeing 788 aircraft, the pet carrier cannot exceed these dimensions: Height: 20 cm (8 in) in height, Width: 40 cm (16 in) Length: 43 cm (14.50 in)

On Boeing 777-300ER and 777-200LR aircraft, the pet carrier cannot exceed these dimensions : Height: 21 cm (8.25 in) in height, Width: 38 cm (15 in) Length: 43 cm (17 in)

Additional information can be found here: Air Canada™ Pet Travel Information

Carrier Information & Restrictions

Carrier must fit completely beneath and stay under the seat for the duration of the flight and pet secured in the carrier at all times.
Pet may not be removed from the carrier at any time while onboard the aircraft.

Which Guaranteed on Board® Carrier will you travel with*

Total weight of your pet(s) and carrier?*

Do you have a valid Health Certificate?*

Yes

*A health certificate is required for United Airlines (in most cases heath certificates dated within 30 days of scheduled travel).

Although it is not required, Worldwise recommends that you get a health certificate before airline travel with your pet.

Blank Health Certificate – Health certificate recommended within 10 days of travel for domestic destinations

Trip Details:

Qualifying Routes

Route 1: Between the 49 United States/Canada/Puerto Rico/US Virgin Islands (Hawaii excluded)

Carry-on pets accepted on domestic flights within the 48 contiguous United States, Alaska, Puerto Rico, St. Thomas, and St. Croix
No carry-on pets to/from Hawaii. Pets may travel as checked baggage only

Route 2: Between the 49 United States/Canada and Mexico/Caribbean (Hawaii excluded)

Carry-on pets accepted from the U.S. to Canada, Mexico and the Caribbean provided the country of arrival permits entry
No carry-on pets to/from Hawaii. Pets may travel as checked baggage only

Rules

One carrier per passenger
Only one pet kennel per ticketed passenger may be accepted for travel in the cabin. The kennel may contain two (2) dogs or two (2) cats but they must be the same species, at least 8-weeks old, and the pet and container can weigh no more than 20 lbs. combined.
Two (2) pets total permitted in First Class (book early with reservations to assure availability)
Five (5) pets total permitted in Business and/or Coach Class (book early with reservations to ensure availability)
American Eagle and American Connection, one (1) pet in-cabin permitted
Pet must be able to stand, turn around and lie down in the carrier

Route*

Trip Details:

Southwest Airlines accepts small, vaccinated, domestic cats and dogs in-cabin.
Pets must be harmless, inoffensive, odorless, and require no attention during flight.
Pets must be at least eight (8) weeks old to travel aboard Southwest Airlines.
Southwest Airlines will not be responsible if a customer misses a flight due to the need to take a cat or dog to an outside relief area. Flight departures will not be delayed or held in order for connecting customers to take a pet to an animal relief area.
If a pet becomes ill during flight, oxygen or other first aid procedures will not be administered.
In the event of an emergency, an oxygen mask may not be available for the cat or dog.
Southwest Airlines assumes no liability for the health or well-being of carry-on pets.
Southwest Airlines does not accept pet remains in the cabin of the aircraft.
Book your pet’s reservation early. There will be no more than five (5) scheduled pet carriers per scheduled flight. From time to time, circumstances may allow for more (or fewer) than five (5) pet carriers per scheduled flight. Pets will be accepted on a first-come, first-served basis.
Advanced pet arrangements must be made by calling Southwest Airlines Customer Service at 1-800-I-FLY-SWA (1-800-435-9792).
Charges are payable at the airport and the passenger must show the pet travel fee receipt at the departure gate.
Pets traveling on-board with passenger must check-in at the ticket counter. Customers are still able to utilize curbside & self-service check-in for themselves. Allow extra time beyond the normal check-in guidelines, but no more than 4 hours prior to your flight time.

Trip Details:

Make advance arrangements. When booking a flight on which you will bring your pet, please call United Reservations at 800.864.8331. Be sure to reconfirm 24 to 48 hours before departure that you will be bringing your pet.
United Airlines may not be able to accommodate pets on some aircraft or routes, or in many United First and United Business cabins.
Pets are not permitted in United First, United Business First, or United Business on Boeing 747, 757, 767, 777, 787.
1 pet per flight is allowed in United First, United Business First, and United Business.
4 pets per flight are allowed in United Economy on all United and United Express flights.

Trip Details:

Pets As Carry On: Your pet can travel with you in the cabin for a one-way fee of $125.00 (to be collected at check-in). Pets permitted in the cabin include dogs, cats, and household birds. Monkeys, rabbits, pot-bellied pigs, reptiles, frogs, mice, rats, sugar gliders, and spiders are not permitted. The following restrictions apply:

Your pet must be small enough to fit comfortably in a kennel under the seat directly in front of you. Maximum carry-on kennel dimensions are determined by your flight. You must contact Delta Reservations to determine the appropriate kennel size. Small and medium carriers approved for all flights, large carriers, check with reservations.
Your pet must remain inside the kennel (with door secured) while in a Delta boarding area (during boarding and deplaning), a Delta airport lounge, and while onboard the aircraft.
Your pet must be at least 8 weeks old.
You may not carry on more than one pet.
Your pet in-cabin counts as one piece of carry-on baggage.

Exception: Two pets of the same type may be allowed in one kennel, for example two dogs or two cats. They must be small enough to fit in one kennel provided they are compatible and must be of the same species, size and each weigh less than 20 pounds, be 10 weeks to 6 months old, and must meet the requirements of acceptance. They will be charged as one pet.

Also, Delta limits the number of pets per flight to:

Class Number of Pets Allowed

First Class 2
BusinessElite® 2
Main Cabin 4

Trip Details:

Pets are permitted in-cabin on flights to/from Canada & Mexico, provided all regulations are met

Trip Details:

Pets are permitted in-cabin provided all regulations are met.

Trip Details:

Your pet can travel with you if you’re traveling on:

A flight operated by Air Canada or Air Canada rouge
An Air Canada Express flight operated by Jazz, Sky Regional. Air Georgian or Exploits Valley Air

However, your pet cannot travel with you in the cabin if you:

Are an unaccompanied minor
Are seated in the International Business Class or travelling on one of our three-cabin Boeing 777-300ER (77W) aircraft (because of cabin configuration)
Are seated in an exit or bulkhead row
Require the use of a medical device that needs to be stowed underneath the seat.

Your pet in its carrier counts as one standard item toward your carry-on baggage allowance.

Register your pet within 24 hours of completing your booking.

Trip Details:

Pets are not permitted on flights operated by our code-share and interline partners. We are also unable to accept pets on flights that we operate but were booked by one of our partners.
For your pet’s comfort, WestJet recommends that you consider non-stop or direct flights, as well as early morning or late evening flights in the summer and midday flights in the winter.
A pet may not travel with an unaccompanied minor.
Space for pets cannot be reserved online. To add your pet to your travel plans, please contact WestJet at 1-800-581-9499.
A fee applies for pets traveling in the cabin or as checked baggage. Please note that an empty kennel or a pet in a kennel will be counted towards your carry-on baggage allowance as either a personal item, or a carry-on item.
WestJet strongly recommend requesting space for your pet as soon as you have completed your booking and a minimum of 48 hours prior to your scheduled departure. If you check-in without requesting space for your pet(s) 48 hours prior to departure, you may not be permitted to travel with your pet(s) as we limit the number of pets permitted on each flight. WestJet cannot assume responsibility for pets that are not accepted for travel.

Consent*

I agree to the Terms & Conditions.

User Agreement

Worldwise, Inc. Guaranteed on Board® program is designed to ensure that you and your pet travel comfortably and hassle-free. If you follow the guidelines below and are denied boarding the aircraft with your pet, Worldwise will refund the cost of your flight and your pet travel fees.

This program is subject to the following:
1. You have filled out all the information on the Guaranteed on Board® form truthfully and accurately – if not, this offer is void
2. If you and your pet are denied boarding the aircraft due to any issues other than those related to the carrier, this offer is void
3. If your pet is viewed as a threat to the safety of you, itself or others, this offer is void
4. If the information that was filled out and submitted is not accurate, this offer is void
5. If you fail to arrive at the gate on time and are denied boarding, this offer is void
6. If the carrier that you are using is damaged, in poor repair or condition, this offer is void
7. If the safety of your pet is in question due to non-related carrier issues, this offer is void
8. If you are over the limit for carry-on baggage and are denied boarding, this offer is void
9. If the flight is canceled or you voluntarily decide to not take the flight, this offer is void

I have fully read the details of the Worldwise, Inc. Guaranteed on Board® program, and understand the terms of conditions related to the recovery of my airline ticket costs and my pet’s travel cost(s). In the event that I am denied boarding, I am aware that I will need to have the Guaranteed on Board forms filled out and signed by the person that is denying my entry.

FAQ

Not all sizes of carrier included in the program are guaranteed on all the airlines listed. Each airline has their own in-cabin carrier sizing requirements.

As a result, while a certain size of carrier may be allowed on board one airline, it may not be allowed on another. Guaranteed On Board will help you determine if your carrier is compliant with your specific airline’s requirements.
Not all airlines are included in the program. This doesn’t mean you can’t fly with your Sherpa on their flights – you’ll just need to check directly with the airline that they’ll allow the carrier or go online to clarify their specific requirements and determine if your carrier meets the criteria. Most airlines have their pet policies listed on their websites and can be easily located if you search “in-cabin carrier sizing requirements”.
Airline Approved carriers meet the criteria that all airline require:
- Must be leak-proof
- Must safely enclose the pet
- Must provide adequate ventilation
However, as each airline has different under-seat sizing requirements, not all sizes are allowed onboard all airlines.

This does not necessarily mean you can’t fly with your carrier. You’ll just need to check directly with the airline that they will allow it. Many airlines will allow a carrier that slightly exceeds their published dimensions if it is soft-sided and can be pushed down to conform to under-seat dimensions, like a Sherpa carrier. All airline approved Sherpa carriers are soft-sided and feature a special spring wire frame in the rear of the bags which gives them a couple of inches of give in the height, but please be sure to check directly with your airline if the carrier exceeds their published dimensions.
The carriers are designed for pets to lie down comfortably, but they should be able to stand up and turn around. They should have enough room to easily reposition themselves while inside. The airline agents will check to make sure your pet is comfortable inside and will deny boarding if they feel the carrier is too small.

Train your pet! Please give your pet ample time to adjust to the carrier prior to traveling. Leave it out and open and encourage your pet to use it as bed. Make it a safe space for them. Put treats, toys, blankets, etc. inside to make them comfortable. Start with short trips and gradually work up to longer trips, always using positive reinforcement. Always supervise your pet while they are inside. Traveling can be very stressful on our furry friends so please be attentive and keep an eye out for signs of scratching or chewing as the mesh is not indestructible.