Guaranteed On-Board Program
As avid pet lovers and enthusiasts, we want to ensure that you can safely and comfortably bring your pet along for the adventure. To help make pet air travel safe and effortless, we created the Guaranteed On-Board™ (GOB) program. We have incorporated several major airlines’ rules and regulations into a step-by-step process that ensures your pet in their GOB carrier is guaranteed onboard participating airlines’ flights.
After taking all the necessary steps, should your pet be denied boarding due to your carrier size, we will refund the cost of your domestic flight and your pet’s airline travel fee.
Guaranteed On-Board®
As avid pet lovers and enthusiasts, Worldwise® wants to ensure that you and your pet travel comfortably and with peace of mind, so we have introduced Guaranteed on Board®. We have worked with major airlines to bring you this exciting program that will provide you with all of the information you need to ensure an easy, hassle-free trip with your pet.
The Guaranteed on Board® program outlines all of the steps you will need to take before traveling with your pet so you can be sure that your pet and its carrier are compliant with the airline rules and regulations. Should you be denied boarding due to your carrier, Worldwise will refund the cost of your airline flight and your pet airline travel fee – GUARANTEED!
Participating Airlines:
Details
Fill out the form below and submit it to receive an email with a GOB confirmation PDF document, pet travel tips, and recommended pet travel documents to bring with you when you check-in. Safe travels!
The guarantee is void if boarding is denied due to, but not limited to the following reasons:
- Any issues other than those related to the SIZE of the GOB carrier
- Not filling out the GOB form accurately or honestly
- Not printing out & presenting the emailed GOB PDF(s) at check-in
- Failing to fill out the GOB form per flight
- Your pet being deemed as a threat to the safety of you, itself, or others
- Failing to arrive at the gate on time
- The carrier being damaged or in poor repair/condition
- Your pet’s safety or health being in question due to non-related carrier issues
- Being over the limit for carry-on baggage
- The flight being canceled
- Voluntarily deciding to not take the flight
To submit a claim for the program, you must have the Guaranteed On-Board™ form filled out accurately and signed by the gate agent with their employee ID stating why the carrier was not allowed on the flight.
The form will need to be sent to the Worldwise, Inc. offices for verification and review. Send a copy of the completed form to: customer@worldwise.com. Claims will take up to 4 weeks for a refund.
PLEASE NOTE: The Guaranteed On-Board program is limited to domestic flights within the USA and Canada only. Please note that each airline has its own in-cabin carrier sizing requirements, so not all sizes of carriers included in the program are guaranteed on all airlines and their respective flights.